It’s the digital age—documents no longer need to be signed in ink, nor do they need to be printed and faxed. Now, most contracts and documents offer electronic signature capabilities and are quickly becoming the norm. Collecting client signatures is easier than ever with the new ESignature feature for the SCRAM TouchPoint® Client Engagement mobile app.
New SCRAM TouchPoint client engagement app features—like resource sharing and preferred language selection—help improve client accessibility and promote accountability so clients can meet the requirements of their supervision orders. TouchPoint also helps increase efficiency for supervising officers.
For clients under community supervision, one common point of noncompliance revolves around proper electronic monitoring device upkeep—making it the officer’s job to constantly stay in contact with clients. But with SCRAM TouchPoint®, clients are automatically sent routine EM device notifications directly to their smartphone, helping increase client compliance and removing the need for officers to intervene.
Community corrections departments across the country are harnessing the power of technology to streamline day-to-day tasks and client engagement. Probation and parole officers are using mobile technology, for example, to monitor and check-in with their clients. The SCRAM TouchPoint® remote check-in feature can not only save time for officers but help increase client compliance.
Text messaging is the most used method of communication among smartphone users—in fact, 97% of users text at least once a day. What if community corrections departments could leverage this increasingly popular method of communication in their daily client interactions? With the SCRAM TouchPoint® mobile app, officers can enhance client engagement by harnessing the ease and popularity of text messaging.
As community supervision becomes modernized to fit today’s digital climate, probation and parole departments are relying on software and mobile apps to not only streamline client supervision but overcome challenges like the COVID-19 pandemic. SCRAM TouchPoint® now has a way to integrate video chat functionality to help community corrections departments communicate with clients face-to-face, safely and effectively.
The Columbia County Probation Department supervises justice-involved individuals through drug and alcohol testing, referring them for counseling and treatment, and maintaining a close view of how well clients are complying with court-ordered probation. This mission, combined with the intrinsic challenges faced by members of the community, is what led the department to implement the latest technology to successfully accomplish the task.
With paper invoices, manual bookkeeping, and keeping records up-to-date, client billing and collections is often a time consuming and cumbersome process. But through the SCRAM Systems and AllPaid partnership, supervision agencies can easily generate invoice notifications using SCRAM TouchPoint’s Text-to-All feature—saving officers time while increasing collections.
With stay-at-home and safety orders during the COVID-19 pandemic, the reliance and need for technology in community corrections has never been higher. The SCRAM TouchPoint® Client Engagement Mobile app’s document management feature provides a safe and secure way for clients and officers to digitally send and receive important paperwork, removing the need for in-person contact.
Communication between corrections officers and their clients is largely manual, oftentimes with minimal or no record of the interactions. Officers generally spend 60% of their time on administrative tasks and only 40% on client engagement, creating unbalanced responsibilities and workflow inefficiency. But when SCRAM TouchPoint® is integrated with SCRAM Nexus®, officers can communicate with their clients like never before.