Skip to Main Content

SCRAM TouchPoint® Provides Access to Client Services and Support

When clients are under community supervision, they will likely need additional services and support, like treatment, job placement assistance, and more.

The SCRAM TouchPoint® client engagement mobile app was designed to increase efficiency for community corrections officers while helping keep clients accountable. With features such as mobile check-in, messaging, and reminders, clients can easily stay compliant with their supervision orders.

Valuable Resources at a Client’s Fingertips

SCRAM TouchPoint now offers resource sharing to aid in a client’s success. Agents can upload and store client services and support links and documents to TouchPoint for easy client access. Some common client resources that can be housed in TouchPoint include:

  • Participant forms
  • List of public defenders
  • Treatment centers
  • Job interview tips
  • Crisis assistance

Having links and documents readily available eliminates the need for officers to search for and locate this important information, ultimately saving time and increasing efficiency. This gives officers more time to focus on their clients and caseloads while removing cumbersome busy work.

Contact us to receive a short demo video and experience the ease at which officers can upload these valuable resources and service information for clients.

Preferred Language Settings Expands Client Accessibility

English may not always be the primary language of many clients that use the TouchPoint app—but with the new language preferences feature, more language options are now available. For example, when selecting the additional languages setting within the app, clients will be prompted to choose English, Spanish, or French as their preferred language.

When choosing an alternate language, a client’s profile information will be displayed in their preferred language, as well as any messages they receive and send to their officer. And, TouchPoint can house up to six different languages for clients to choose from, increasing the ease of communication between officer and client.

These new TouchPoint features help support clients, enhance accessibility, and increase efficiency for supervising officers and agents.

Author Profile Picture

The SCRAM Systems blog provides news and updates about our suite of software and electronic monitoring products for criminal justice. Since 2003, SCRAM Systems has offered technologies that truly Make a Difference for clients and communities. Led by the success of our flagship SCRAM CAM product, SCRAM Systems delivers innovative software and technology solutions that are on the forefront of what courts, agencies, and treatment providers need.