Delivering the Highest Level of Service to Our Customers
This is where it all comes together. With a variety of value-add services available, we help courts and agencies efficiently and effectively manage client compliance and increase program effectiveness while supporting community supervision.
With customers ranging from government agencies to channel distributors, we tailor our services to meet their unique needs. Our expert staff has years of experience in the criminal justice system and managing electronic monitoring programs, providing a solid base of knowledge and understanding to better support our diverse customers. At SCRAM Systems, we strive to provide the highest level of service and build collaborative, personalized relationships with all our customers which sets us apart from other electronic monitoring companies.
The SCRAM Systems Customer Support team works as an extension of your team, providing ongoing training and support, assistance with research and reporting, and making expert recommendations to continually optimize your program’s efficiency. Our certified analysts and representatives are available 24/7/365 via toll-free phone, email, or online chat, to provide program support and answer questions about client activities, equipment, alerts, and notifications. Additional resources, including on-demand, web-based SCRAM Systems training, and product certification programs are also available.
Analytics & Reporting
SCRAM Systems reporting options offer unprecedented options to acquire, store, analyze, evaluate, and convert raw data into knowledge. Compliance rates. Average monitoring period. Behavioral trends based on age, gender, the severity of the offense, and duration of monitoring. You name it—our comprehensive analytics can help you assess, adjust, and report on a single client or your entire program.
And with our dynamic reporting tools, you can customize notifications and alerts and manage the presentation of your program’s data to meet the needs of courts, internal audiences, and supervising entities.
24/7 Monitoring Center
We include an extensive range of standard services with all our technologies. We also offer extended options to ensure you can access all the services your program requires. Whether you are looking for off-hours support, assistance as you grow your program, or simply need more robust monitoring, SCRAM Systems can tailor a monitoring plan that’s right for you.
The Field Support Services team is comprised of highly-trained product and industry experts who are available—in person, by phone, or by video—to help your program launch, grow, and thrive. They provide professional service and support for SCRAM Systems customers by performing onsite initial and refresher training, equipment installations on active clients for new programs, and repairs and maintenance for the full suite of SCRAM Systems products. In addition, Field Support Services diagnoses technical issues to determine proper solutions and ensure your electronic monitoring program is running to your satisfaction.
Our Field Support Services team has a combined 45 years of experience in the criminal justice industry, with 40 years of GPS-specific experience and 24 years of probation experience. They bridge the gap between program adoption and customer support by providing more than 1,500 hours of training to SCRAM Systems partners and agencies each year.
Comprehensive Court Support
When we confirm it, we stand behind it. No other monitoring company in the industry delivers a comprehensive Court Support Program like SCRAM Systems. Depending on the requirements of the technology, our Court Support Program delivers everything from proper documentation to comprehensive court reports, to telephonic or in-person expert court testimony.
NHTSA, the RAND Corporation, TIRF—those are just a few of the major organizations that have specifically studied SCRAM Systems programs in order to evaluate implementation and outcomes. We also have an extensive library of program Case Studies highlighting challenges, successes, and best-practice models for utilizing and integrating SCRAM Systems products.
Dynamic Training Programs
From in-person training offered around the country to our robust SCRAM Systems University online training platform, our dynamic training programs meet the training needs of every member of your team.
Your time is best spent managing your participants, not managing your inventory of monitoring equipment. That’s why SCRAMNET provides automated visibility into your inventory and built-in tools to manage your devices. Quickly and easily get the information you need, whether you are checking the status of an individual device, verifying the shelf stock at another program location, or reviewing your entire inventory. No more spreadsheets. No more time-consuming manual entry.