As jail depopulation continues to move inmates into community corrections programs, the demand has increased for these departments to effectively manage more clients with the same resources. Officers need smarter tools to navigate larger workloads and give clients the best opportunity to succeed in order to deliver on the promise that core corrections practices can impact recidivism.
One-Stop Shop: Technology That Supports Officers
With so many pieces to individualized client supervision—drug testing, field visits, counseling, and more—officers can easily become overwhelmed with managing large and diverse caseloads. Criminal recidivism may become a distant goal as they spend most of their time responding to emails, returning calls, and tracking down paperwork and client information on a daily basis. Officers need tools to reduce the noise of increasing workloads and time-consuming administrative tasks so they can focus time and resources on the highest priorities.
The SCRAM Nexus® decision support software platform can help officers efficiently manage their workload and help deliver evidence-based practices (EBP) to the right client at the right time. Nexus provides a completely integrated experience for officers—making all aspects of supervision actionable, so officers can create more meaningful interactions with their clients and help keep them accountable.
With Nexus, officers have a case management assistant instead of a documentation system that offers little insight. Meaningful modules track client engagements and provide actionable progress updates—acting as a “one-stop shop” for all personnel involved in a client’s case. This dramatically decreases the administrative time spent searching for relevant updates through emails and voice messages while also cutting the responsibility to document this data into disparate case management systems. Nexus does it all, automatically, through dynamic integration and a provider treatment portal.
A Clear Roadmap is Integral to Client Success
When departments’ resources are being stretched, supervising officers and leadership are faced with the need to focus resources and staff time for high-risk/high-need populations. Because these clients often require more services and increased contact, it’s critical that supervision plans utilize EBP and have clear criteria for when they are eligible for a decrease in supervision level.
As client success is established and they become eligible for lower supervision, Nexus helps guide this transition, ensuring that clients aren’t stuck in contact standards that no longer match their risk and need level. The platform also helps reduce bias from case management decisions by providing a clear timeline of a client’s successes or violations, guiding officers as they move clients through the goals of their supervision plan. The concrete data that Nexus provides ensures that clients are supervised at the level they should be, further assisting officers with efficient caseload management.
With SCRAM Nexus, officers can more easily manage day-to-day tasks—supporting tailored and individual supervision and conversations with each client. Community corrections programs across the country are finding improved program and client success by adopting this advanced and groundbreaking technology.