Home Frequently Asked Questions SCRAM Remote Breath

Frequently Asked Questions

Over the past 15 years we’ve received our fair share of questions. Select a tab below to see some of the most frequently asked client questions and answers about our monitoring technologies. You can also read our Health and Safety Notice.

For specific questions or concerns about your device or case, please contact the company or agency that is handling your monitoring. Check your Participant Agreement or court paperwork for contact information or click here to locate your SCRAM Systems Authorized Service Partner.

If you need to sign up for monitoring, click here to locate a provider in your area.

SCRAM Remote Breath

SCRAM CAMSCRAM Remote Breath

+

I’ve been ordered to use a SCRAM Remote Breath device. How do I get started?

Click here to find the nearest provider to sign up for monitoring with Remote Breath.

+

How to I take a breath test?

  1. Firmly insert the breath tube into your device.
  2. Before starting your test:
    • Move to a well-lit area away from direct sunlight.
    • Remove your hat and sunglasses. Brush aside any hair hanging over your face.
    • Stand or sit with your back to a wall, hold your head upright, and look directly forward.
    • Hold the device to your mouth with the breath tube level with the floor.
  3. When the device displays BLOW, blow steadily into the breath tube until STOP is displayed. If the device displays BLOW STEADY, try again. Do NOT blow as hard as you possibly can as this can distort test photos.
  4. If the device cannot take a good photo due to a poor angle, too much sunlight, or obstructions around your face, it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.
  5. If a retest is required:
    • The device will display a countdown until the test.
    • Retake the test when the device displays BLOW.
+

How do I get a good photo when the Remote Breath device takes my picture?

Follow the same steps for “How do I take a breath test?” above. If the device cannot take a good photo it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.

+

Why did my Remote Breath device require me to retest?

Your device may prompt you to retest if your testing photo does not meet the quality necessary to automatically match it to your enrollment photo. 

+

What if I’m at work and don’t want to the audible testing prompts to sound. How do I silence the device?

Press the Mute button to silence the device. The red light above the sound button will continue to blink even if the device is silenced.

+

How do I charge the device?

Plug the device into any AC power outlet using the provided power cord.

+

How often do I need to charge my Remote Breath device?

You should charge your device every day until the light above the battery icon is green. This will ensure you have enough battery life to take your required tests. Many clients make it a habit to plug in their devices when they go to bed so that they are fully charged for the next day. 

+

Can I take a test while the device is plugged in and charging?

Yes. You can take a test while the device is plugged in. 

+

The device has different colored solid and blinking lights above the battery icon. What do the lights mean?

The lights indicate the level of battery charge available and whether the device is plugged in:

  • Blinking green: Fully charged, but not plugged into a power source
  • Blinking yellow: Charge is low
  • Blinking red: Charge is critically low
  • Solid green: Fully charged and plugged into a power source
  • Solid yellow: Charging, but still low
  • Solid red: Charging, but still critically low
+

My device powered up for no apparent reason. It did not request a test and then shut down. Why?

SCRAM Remote Breath powers up and connects to the network every 20 minutes to send and receive automated updates.

+

How do I clean my device?

The best way to keep your device clean is to keep it in its case in-between tests. If you need to clean SCRAM Remote Breath, use a mild, non-alcohol based disinfectant cleaner and a soft cloth. Do not submerge the device in water. Breath tubes can be cleaned in a dishwasher or with warm water and dish soap.

WARNING: The use of an alcohol-based cleaner or disinfectant could damage the device and could be viewed by your officer as an attempt to tamper.

+

Can breath tubes be reused?

Yes. You can reuse breath tubes and they can be cleaned in a dishwasher or with warm water and dish soap. Contact the company or agency handling your monitoring if you need additional breath tubes.

+

Can my device get wet?

The device should never be exposed to water.

+

I wear glasses. Do I need to take them off when I test?

Consistency is what matters. If you took your enrollment test with glasses you should wear them every time you take a test. If you did not wear glasses in your first test, then take them off every time.

+

Does facial hair impact my test photos?

It can. Extreme cases of facial hair growth or removal may prevent the device from automatically matching your test and enrollment photos, which will cause a message to be sent to your officer. If a change in your appearance is making it difficult for the device to match your photos, your officer may require you to take a new enrollment photo during an office visit. 

+

What is a “grace period?” What can it be set to?

The grace period is the amount of time you have to complete a test once Remote Breath displays BLOW. It can be set to between 2 and 60 minutes. Your supervising agent will tell you what settings are used for your program.

+

Is there another way to be reminded in case my device is not close to me when I need to test?

Yes. You can ask your officer to set up a courtesy text message reminder to your mobile phone.

+

How does Remote Breath send my test results to my agent?

The device automatically sends test results via a cellular network. Test results can also be sent using an Ethernet cord. 

+

I have really bad asthma/am a heavy smoker and I’m having a hard time blowing long enough to take a test. What should I do?

Talk to your supervising agent, who may ask you to obtain a doctor’s note to determine if Remote Breath testing is right for you.

+

What if I have a question that isn’t answered here?

If you have additional questions or have a question specific to your situation, please contact the company or agency handling your monitoring. Check your Participant Agreement or court paperwork for contact information or click here to locate your SCRAM Systems Authorized Service Partner.