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Steven Sosa

account manager

Steven began his career serving the Adult Drug Court in Orlando, Florida, where he learned the value of supporting people through structure, accountability, and meaningful service. Since joining SCRAM Systems in 2019, Steven has grown into a trusted account manager, partnering with agencies across the Southeast to strengthen operations, deliver impactful solutions, and help make a difference in the communities they serve. With a background in program management and operational development, he helps customers turn challenges into opportunities—combining strategy, problem-solving, and hands-on support to drive results.

Contact Info ↓

Clarity over complexity. People over process. Results over ego.

Services Offered

As your SCRAM Systems Account Manager, I will serve as your primary point of contact, providing a comprehensive range of services and support to ensure successful implementation and ongoing use of SCRAM Systems technology. The support I will provide includes the following, and more:

Training & Education

  • Software & Hardware Training – Conducts onboarding and refresher training for agency staff on SCRAM hardware (e.g., SCRAM CAM, SCRAM GPS, SCRAM Remote Breath Pro) and software platforms.
  • New and Existing Employee Training – Ensures that all agency personnel are properly trained on the use of SCRAM equipment and software, providing updates as needed for new hires or system changes.
  • CLE/Seminars for Courts & Attorneys – Organizes and delivers Continuing Legal Education (CLE) courses and seminars to educate judges, attorneys, and court personnel on SCRAM technology, its applications, and evidentiary use.

Ongoing Support & Troubleshooting

  • Dedicated Support Team Access – Serves as a direct contact for agencies, connecting them with SCRAM Systems’ technical support and customer service teams as needed.
  • Troubleshooting Technical Issues – Assists agencies in diagnosing and resolving software or hardware issues, ensuring minimal disruption to monitoring programs.
  • Best Practices & Compliance – Advises agencies on best practices for monitoring compliance, optimizing device usage, and improving program efficiency.

Program Management & Optimization

  • Regular Account Reviews – Works with agencies to assess program performance, identify areas for improvement, and implement new strategies to enhance effectiveness.
  • Software Updates & Enhancements – Keeps agencies informed of new software features, system upgrades, and technological advancements.
  • Data Analysis & Reporting – Helps agencies interpret monitoring data, generate reports, and utilize insights for better decision-making.

Overall, as your SCRAM Systems Account Manager, I’ll be your strategic partner, ensuring that your agency maximizes the benefits of SCRAM Systems technology while providing continuous training, support, and program guidance.