SCRAM Services
SCRAM Services: Your Mission, Made Easier
In today’s criminal justice landscape, agencies need to overcome various obstacles—growing caseloads, client compliance and accountability expectations, and limited time and resources. But SCRAM Services is here to help.
We offer comprehensive solutions to streamline monitoring and reduce administrative burdens while enhancing community safety and improving client outcomes.
Whether you need full-service program support or help managing clients, SCRAM Services can provide a tailored plan to fit your agency’s unique needs, backed by our proven technology and credibility that the industry has trusted for over 20 years.
Key Benefits for Your Agency
Time Savings
Gain back valuable time to focus on the clients who need the most attention.
Cost Savings
Reduce operational expenses with efficient outsourced support.
Team Efficiency
Optimize resources and streamline caseload management.
24/7 Support & Training
Around-the-clock local support for your agency team and clients, providing training and troubleshooting for seamless operations.
Customizable Solutions
Tailored monitoring plans and reporting options that meet the unique needs of your agency and participants.
Scalable Services
Customizable services built to adjust to your agency’s growth, policy updates, and changing caseloads.
SCRAM Services Offered
Clients
Client Setup, Installation, and Removal
Handle all logistics related to the installation and removal of SCRAM equipment to ease the burden on agency personnel. Provide flexible service options—including appointments at the agency office, jail, courthouse, or at a SCRAM Services client support location. Ensure every client is onboarded efficiently and compliantly, with clear guidance to support program success from day one.
Client Payments
Manage client-pay programming, including assessment, sliding scales, and customized payment plans as needed to reduce agency intervention, minimize client delinquencies, and increase compliance.
Client Support
Actively support client success by addressing barriers to compliance and reinforcing program expectations. Focus on increasing “Return to Court” rates and reducing “Failures to Appear” through regular check-ins, resource connection, and personalized guidance—helping agencies meet public safety goals while improving outcomes.
Client Communications
Serve as an extension of the agency by managing timely, professional, and empathetic communication with clients. Handle inbound and outbound calls, conduct follow-ups for priority alerts, and reinforce key compliance messages—freeing up agency staff to focus on core duties.
Technology Management
Inventory Management
Streamline the tracking and oversight of SCRAM devices to ensure the right equipment is available when and where it’s needed. Manage real-time inventory levels and oversee device lifecycle maintenance. This reduces agency workload, minimizes lost equipment, and ensures efficient utilization of monitoring equipment.
Equipment Maintenance
Ensure SCRAM devices are functioning optimally to reduce agency workload and avoid service disruptions. Proactively troubleshoot and resolve technical issues, perform routine diagnostics, and coordinate swift repairs or replacements to minimize downtime and maintain client compliance.
Agency Support
Caseload & Client Reporting
Deliver data-rich insights through advanced compliance tracking and caseload analytics. Provide agencies with easy-to-interpret reports that highlight client trends, performance metrics, and outcomes—empowering informed decisions and demonstrating program efficacy to stakeholders.
Reports & Court Support
Generate precise, court-ready documentation for SCRAM monitoring activities. Offer expert testimony when required and ensure agencies are always equipped with the legal evidence needed to support judicial processes, enhancing credibility and saving valuable agency time.
Collaborate with SCRAM Services Group for a Custom Model
Every agency’s needs are different. Whether you’re seeking full program management, wanting to relieve staff strain, or needing additional client support—we’re here to help.
SCRAM Systems will collaborate with your team to create the support model that best meets your agency’s needs and reallocates agency resources where you need them most.
Let us design a solution that works for your mission.
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