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Leah Hall

account manager

Leah is a seasoned corrections expert familiar with monitoring criminal behavior for diverse populations and developing solutions for individual success. She has been in the industry for over 14 years and joined SCRAM Systems in April of 2024. Leah began on the LifeSafer team working as a judicial liaison providing monitoring to alcohol offenders though LifeSafer’s ignition interlock device (IID) programs. When LifeSafer and SCRAM Systems merged in early 2021, Leah expanded her range of expertise to encompass electronic and location monitoring.

Prior to joining SCRAM Systems, she worked with the Texas Department of Family and Protective Services (TDFPS), fostering relationships to provide stability for TDFPS, families, and the children involved. She also successfully managed high-risk DWI individuals through community supervision programs in Harris County, Texas, using evidence-based strategies and positive techniques to help them become productive citizens and succeed in their communities.

Her skills include contract management, program management, program development, issue/risk/change management, operational development, project plan and schedule development, budgeting, and problem solving.

Contact Info ↓

You either win or learn; never lose!

Services Offered

As your SCRAM Systems Account Manager, I will serve as your primary point of contact, providing a comprehensive range of services and support to ensure successful implementation and ongoing use of SCRAM Systems technology. The support I will provide includes the following, and more:

Training & Education

  • Software & Hardware Training – Conducts onboarding and refresher training for agency staff on SCRAM hardware (e.g., SCRAM CAM, SCRAM GPS, SCRAM Remote Breath Pro) and software platforms.
  • New and Existing Employee Training – Ensures that all agency personnel are properly trained on the use of SCRAM equipment and software, providing updates as needed for new hires or system changes.
  • CLE/Seminars for Courts & Attorneys – Organizes and delivers Continuing Legal Education (CLE) courses and seminars to educate judges, attorneys, and court personnel on SCRAM technology, its applications, and evidentiary use.

Ongoing Support & Troubleshooting

  • Dedicated Support Team Access – Serves as a direct contact for agencies, connecting them with SCRAM Systems’ technical support and customer service teams as needed.
  • Troubleshooting Technical Issues – Assists agencies in diagnosing and resolving software or hardware issues, ensuring minimal disruption to monitoring programs.
  • Best Practices & Compliance – Advises agencies on best practices for monitoring compliance, optimizing device usage, and improving program efficiency.

Program Management & Optimization

  • Regular Account Reviews – Works with agencies to assess program performance, identify areas for improvement, and implement new strategies to enhance effectiveness.
  • Software Updates & Enhancements – Keeps agencies informed of new software features, system upgrades, and technological advancements.
  • Data Analysis & Reporting – Helps agencies interpret monitoring data, generate reports, and utilize insights for better decision-making.

Overall, as your SCRAM Systems Account Manager, I’ll be your strategic partner, ensuring that your agency maximizes the benefits of SCRAM Systems technology while providing continuous training, support, and program guidance.