SCRAM Program Management Center™

Customer Support

Our certified analysts are available 24/7/365 to provide program support and questions about client activities, equipment, alerts, and notifications.

Analytics & Reporting

Compliance analytics, caseload metrics, and need-to-know reporting help you manage and evaluate the progress of a single client or your entire program.

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24/7 Monitoring Center

Our certified monitoring professionals are an extension of your team, supporting your program every step of the way.

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Field Support Services

Onsite initial and refresher training, equipment installations on active offenders, and repairs and maintenance for monitoring products.

Comprehensive Court Support

The industry’s only complete Court Support Program, from proper documentation and reporting to peer-reviewed research, case law, and expert testimony.

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Evidence-Based Program Models

A library of program models and case studies with best practices for using SCRAM Systems products and improving outcomes.

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Dynamic Training Programs

In-person and online training programs to meet the ongoing training needs for every member of your team.

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Inventory Management

Integrated tools ensure your program has the right equipment at the right time.

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SCRAM Program Management Center™

This is where it all comes together. The SCRAM Program Management Center (PMC) encompasses all of the value-add services you need to efficiently and effectively manage compliance. It’s what sets us apart from all other electronic monitoring companies.

24/7 Customer Support

The SCRAM Systems Customer Support team works as an extension of your team, providing ongoing training and support, assistance with research and reporting, and making expert recommendations to continually optimize your program’s efficiency. Our certified analysts and representatives are available 24/7/365 via toll-free phone, email, or online chat, to provide program support and answer questions about client activities, equipment, alerts, and notifications. Additional resources, including on-demand, web-based SCRAM Systems training, and product certification programs are also available.

SCRAM Program Management Center Customer Service

Analytics & Reporting

SCRAM Systems reporting options offer unprecedented options to acquire, store, analyze, evaluate, and convert raw data into knowledge. Compliance rates. Average monitoring period. Behavioral trends based on age, gender, severity of offense, and duration of monitoring. You name it—our comprehensive analytics can help you assess, adjust, and report on a single client or your entire your program.

And with our dynamic reporting tools, you can customize notifications and alerts and manage the presentation of your program’s data to meet the needs of courts, internal audiences, and supervising entities.

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24/7 Monitoring Center

We include an extensive range of standard services with all our technologies. We also offer extended options to ensure you can access all the services your program requires. Whether you are looking for off-hours support, assistance as you grow your program, or simply need more robust monitoring, SCRAM Systems can tailor a monitoring plan that’s right for you.

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Field Support Services

The Field Support Services team is comprised of highly-trained product and industry experts who are available—in person, by phone, or by video—to help your program launch, grow, and thrive. They provide professional service and support for SCRAM Systems customers by performing onsite initial and refresher training, equipment installations on active offenders for new programs, and repairs and maintenance for the full suite of SCRAM Systems products. In addition, Field Support Services diagnoses technical issues to determine proper solutions and ensure your electronic monitoring program is running to your satisfaction. 

Our Field Support Services team has a combined 45 years of experience in the criminal justice industry, with 40 years of GPS-specific experience and 24 years of probation experience. They bridge the gap between program adoption and customer support by providing more than 1,500 hours of training to SCRAM Systems partners and agencies each year.

Evidence-Based Program Models

NHTSA, the RAND Corporation, TIRF—those are just a few of the major organizations that have specifically studied SCRAM Systems programs in order to evaluate implementation and outcomes. We also have an extensive library of program Case Studies highlighting challenges, successes, and best-practice models for utilizing and integrating SCRAM Systems products.

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Dynamic Training Programs

From in-person training offered around the country to our robust SCRAM Systems University online training platform, our dynamic training programs meet the training needs for every member of your team.

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Comprehensive Court Support

When we confirm it, we stand behind it. No other monitoring company in the industry delivers a comprehensive Court Support Program like SCRAM Systems. Depending on the requirements of the technology, our Court Support Program delivers everything from proper documentation, to comprehensive court reports, to telephonic or in-person expert court testimony. 

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Inventory Management

Your time is best spent managing your participants, not managing your inventory of monitoring equipment. That’s why SCRAMnet provides automated visibility into your inventory and built-in tools to manage your devices. Quickly and easily get the information you need, whether you are checking the status of an individual device, verifying the shelf stock at another program location, or reviewing your entire inventory. No more spreadsheets. No more time-consuming manual entry.

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Sobering Up Blog

Drunk Driving Deaths Dipped in 2017. But That’s Not the Whole Story.

In 2017, 10,874 people lost their lives in drunk driving crashes, according to recent data from the National Highway Traffic Safety Administration (NHTSA). Based on the reported numbers, alcohol-impaired driving deaths dropped 1.1% from 2016.

SCRAM in the News

Alcohol-sensing ankle monitors the latest tool against repeat DUI incidents in Lake County

With nearly 1,800 DUI arrests in 2016, Lake County has the one of the highest rates of drunk driving in Illinois. A new alcohol monitoring program is designed to keep repeat offenders sober, 24-hours a day.

Become a SCRAM Service Provider

Monitoring Services

SCRAM Systems Providers

From daily client management to program design and set up, Authorized SCRAM Service Partners offer a full range of services to make your electronic monitoring program efficient and successful.