Questions About Your SCRAM Device?
Need SCRAM Systems monitoring? Find answers to frequently asked questions.
Need SCRAM Systems monitoring? Find answers to frequently asked questions.
Questions about where to go, who can help, payment, paperwork, appointments, and what to expect.
General tips for wearing, charging, caring for, and using your device during monitoring.
Choose your SCRAM Systems device to get answers on setup, testing, alerts, and daily use.
Get help with logging in, check-ins, messages, reminders, and using the app.
BEFORE YOU START
Start by checking your paperwork. If it lists a company, agency, or office, contact them first. If you are not sure where to go, you can search for a provider near you or start a request for help.
SCRAM Systems does not assign devices directly. We can help connect you with a provider near you who can explain your options, answer questions, and help you schedule an appointment.
A provider, sometimes called a service provider, is a local company, agency, or office authorized by SCRAM Systems to help people get started with monitoring. Usually they will set up your device, explain how it works, review what you need to sign (a participant agreement), answer payment or program questions, and help with support during monitoring.
To get started, you can search for a provider near you or start a request for help.
Program charges vary based on your individual sentence, local program parameters, your financial obligations, and other services associated with your monitoring. There is typically a one-time installation fee and a recurring monitoring fee, usually charged weekly or every two weeks. Your program may require you to prepay for your monitoring a week or two in advance. Talk with your supervising agency or local SCRAM Systems Authorized Service Provider for details on costs.
You can search for a provider near you or start a request for help. We will help point you in the right direction.
In some areas, yes. Voluntary monitoring may be available through a local provider. To get started search for a provider near you or start a request and we'll help point you in the right direction.
Bring your ID, any court or agency paperwork, payment information if required, and anything else your provider asks you to bring.
Before monitoring begins, you will need to sign a participant agreement. This document explains the rules you need to follow, how to use your device, what may cause an alert, payment details if they apply, and who to contact for help. Your provider should review it with you and answer your questions before you sign.
You may be asked to pay depending on your court order, program rules, or provider. The fastest way to learn about costs is to contact a local provider. Start by searching for a provider near you or start a request.
Always contact your provider first! They usually help with appointments, payment, device questions, and program details. If you don't have provider search for a provider near you or start a request.
Contact your provider if you are already working with one. If you are not sure who to contact, start a request and we can help connect you with a provider in your area.
GENERAL DEVICE QUESTIONS
No. Do not remove, adjust, cut, open, or damage your device. This could cause an alert, be reported as tampering, or violate your participant agreement. If something feels wrong or the device is bothering you, contact your provider right away.
Contact your provider as soon as you can. Do not try to move, loosen, remove, or fix the device yourself. This could cause an alert, look like tampering, or violate your participant agreement.
Charge your device the way your provider told you. If your device loses power, it may cause an alert, be reported to your provider, or violate your participant agreement.
Follow the instructions your provider gave you. Alerts can happen for different reasons, including missed steps, low battery, connection issues, or possible rule violations. If you are not sure what the alert means, contact your provider as soon as possible.
Contact your provider as soon as possible. Missed tests, alerts, or check-ins may be reported and could affect your monitoring requirements. Your provider can explain what happened and what you need to do next.
SCRAM Systems devices can handle normal daily use, like showering, but you should not swim, use a hot tub, or soak your device unless your provider says it is allowed. Too much water can damage the device and also create a tamper alert.
Some everyday products can affect your device, especially if you are using a device that monitors alcohol. This may include lotions, perfumes, colognes, spray tans, hair products, cleaners, hand sanitizer, and sprays.
Your provider will tell you what is okay to use. To avoid alerts, possible tamper reports, or violating your participant agreement, do not use these products on or near your device unless your provider says it is okay.
A small amount of cologne or perfume used away from the device may not cause a problem, but when in doubt, ask first.
Ask your provider before you travel. They can tell you what paperwork to bring, what rules to follow, and what to do at security checkpoints. Traveling without approval may cause problems with your monitoring requirements or participant agreement.
Contact your provider before an MRI, X-ray, CT scan, surgery, or other medical procedure. Your device may need special handling or removal by an approved person. Do not remove or adjust the device yourself.
You may be able to wear clothing, socks, or boots over your device, but do not put anything between the device and your skin unless your provider says it is okay. If clothing or shoes rub your skin or make the device uncomfortable, contact your provider.
Yes. Exercise should not affect how our worn devices work. For comfort, you may be able to wear a sweatband or sock near your device to help keep it from moving around your ankle.
If wearing an alcohol monitor, make sure nothing gets between the bracelet and your skin. If the bracelet feels uncomfortable, contact your provider before trying to adjust it yourself.
FIND YOUR DEVICE
SCRAM CAM is an alcohol monitoring bracelet worn around the ankle. It checks for alcohol through the skin while you go about your normal day and night.
Because the bracelet needs to stay in contact with your skin, it must stay on during monitoring. If it needs to be removed, your provider can help with that. If you need to get started with SCRAM CAM monitoring click here to locate a provider in your area.
Yes. You may hear a light buzzing sound when SCRAM CAM takes a reading, which usually happens about every 30 minutes. Most people find the sound quiet and discreet.
You may not need a landline. The SCRAM Base Station can connect in different ways, including a digital phone line, cellular network, home internet, Ethernet, or Wi-Fi.
Your provider will help choose the connection option that works best for your living situation and program rules.
While you are using SCRAM CAM, do not drink alcohol or eat foods that contain alcohol.
You should also stay away from products that may contain alcohol or strong chemicals, especially on or near the bracelet. This may include lotions, perfumes, colognes, spray tans, hair products, cleaners, hand sanitizer, and sprays.
Your provider will tell you what is okay to use. To avoid alerts, possible tamper reports, or violating your participant agreement, follow their instructions. You can also review the general device questions for more do’s and don’ts that may apply to SCRAM Systems devices.
Being near someone who has been drinking should not affect your device. If you have questions about your specific situation, ask your provider. They can help you understand what's allowed and what to do next.
Follow the same steps for “How do I take a breath test?” above. If the device cannot take a good photo, it will provide you with instructions to correct the issue. Follow the prompts on the device’s screen.
Your device may prompt you to retest if your testing photo does not meet the quality necessary to automatically match it to your enrollment photo.
Press the Select button, then hit the down button until Volume is highlighted. Hit the down button to reduce/silence the device. When it is time to take a breath test, the device screen will light up and the device will vibrate. The red light will also turn solid.
Plug the device into any AC or USB power outlet using the provided power cord and adapter.
You should charge your device every day until the battery icon is full. This will ensure you have enough battery life to take your required tests. Many clients make it a habit to plug in their device when they go to bed so that it is fully charged for the next day.
Yes. You can take a test while the device is plugged in.
Remote Breath Pro connects to the network every 20 minutes to send and receive automated updates.
The best way to keep your device clean is to keep it in its case in between tests. If you need to clean your Remote Breath Pro device, use a mild, non-alcohol-based disinfectant cleaner and a soft cloth. DO NOT submerge the device in water. Breath tubes can be cleaned in a dishwasher or with warm water and dish soap. Allow the breath tube to dry before using.
WARNING: The use of an alcohol-based cleaner or disinfectant could damage the device and could be viewed by your officer as an attempt to tamper.
Yes. You can reuse breath tubes and they can be cleaned in a dishwasher or with warm water and dish soap. Contact the company or agency handling your monitoring if you need additional breath tubes.
No. The device should never be exposed to water.
Consistency is what matters. If you took your enrollment test wearing glasses, you should wear them every time you take a test. If you did not wear glasses in your first test, then take them off every time.
It can. Extreme cases of facial hair growth or removal may prevent the device from automatically matching your tests to your enrollment photos, which will cause a message to be sent to your officer. If a change in your appearance is making it difficult for the device to match your photos, your officer may require you to take a new enrollment photo during an office visit.
Once the device has prompted you to take a test, you will have a set timeframe to complete the breath test. If you are not sure what this timeframe is, contact your supervising officer.
Yes. You can ask your officer to set up a courtesy text message reminder to be sent to your mobile phone.
The device automatically sends test results via a cellular network.
Talk to your supervising agent, who may ask you to obtain a doctor’s note to determine if Remote Breath Pro testing is right for you.
If you were given a SCRAM beacon, it should be placed in a central location in your home. To set it up, simply plug the beacon into a power source and connect it to whichever communication method you are using (Ethernet or landline). After setting up your beacon, it is always best to confirm with your supervising agency that you have successfully installed the beacon. If you have any questions on which communication method to use or what type of cord you need, please contact your supervising officer.
It is important that you keep your SCRAM GPS device charged at all times. Ideally, you should get in the habit of charging your SCRAM GPS bracelet every day until you see a solid green light on the device. The more consistent you are with charging habits, the less time you will need to spend attached to the charger.
No. The SCRAM GPS device is no different than your cell phone or any other jewelry you might wear in this instance.
MOBILE APPS
TouchPoint is supported on the following platforms:
Download our support smartphones document for more information.
After you download the SCRAM TouchPoint app, you can log in by using the username and password provided to you by your officer. If your officer did not provide you with a username and password, you can still log in to the system by navigating to your email inbox and opening the verification email sent to you from SCRAM Systems. Once you have verified your email address, open the TouchPoint app, and select the “Don’t Remember your Password” link. Enter the verified email address and select “Send Email”. An email will be sent to you to create a new password. (Note: if you don’t see the verification email or create password email in your inbox, check your spam folder before contacting your officer)
Once you are logged in, review and accept the Terms and Conditions of the use of the TouchPoint mobile app. Make sure that you have enabled push notifications, location services, camera services, and biometric services (if available) before you are fully signed up to use TouchPoint.
Go to Settings, then Security and Screen Lock, and select Unknown Sources – Allow installation of app from unknown sources. Note that you will receive a message stating that your phone is more vulnerable to attacks by apps from unknown sources. Select OK and download the app. After downloading, it is suggested that you go back and unselect the Unknown Sources option for the future security of your device.
If you have forgotten your password, open the app and tap “Don’t remember my password.” Enter the email used during registration, tap “Submit,” and check your email. Follow the directions provided to create a new password.
Yes. All critical information is encrypted, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Additionally, to protect your privacy, you are required to authenticate yourself on each individual mobile device using your login credentials. All communication between your mobile device and the mobile server is encrypted. Finally, your password and account information is never stored on the mobile device.
As part of the end-user agreement, you will be asked to ensure that your location services, camera services, and biometric services (if available) are enabled for the app to complete a check-in. Your check-in photo, biometric services, and GPS location are reviewed for identity verification. Any discrepancy or rejected identity verification check-in will be flagged for review by your supervising officer.
After registering, clients can use their login credentials on any phone thereafter. In addition, there is a “Save Username” toggle on the app which, when selected, allows you to save your username and password directly in the app on that device. Clients should not allow others to perform check-ins for them and to avoid wearing hats and/or sunglasses during each check-in.
You can use TouchPoint to quickly answer a series of questions and verify or submit updates on key information such as current residence, employment, and contact with law enforcement. Submitted updates are sent to your supervising officer for review. The app also records a GPS location and client photo with each check-in to give officers additional insights into your response.
No. TouchPoint is only configured for use with mobile devices.
For more information or additional help using the TouchPoint app, please contact your supervising agent at the service provider or agency responsible for your monitoring. Or see Using SCRAM TouchPoint.
Currently, SCRAM Ally is only available on devices running Android® 8.0 and above.
Tap the “Don’t remember your password?” link on the SCRAM Ally Login screen for instructions on how to retrieve your password.