SCRAM gives agencies access to a support team who helps answer questions, support program needs, and keep monitoring operations moving across devices, software, reporting, equipment, and court related requests.
SERVICES & SUPPORT
SCRAM Customer Services and Support is built to help monitoring programs get the most from SCRAM products and services. From product questions and reporting to equipment, training, alerts, and court related needs, our support teams provide responsive service from people who understand monitoring.
Every SCRAM monitoring program includes access to customer support, monitoring center resources, reporting support, equipment assistance, training resources, and court related support.
FULL COVERAGE SUPPORT
SCRAM Customer Services and Support gives monitoring programs access to trained teams, monitoring center resources, reporting support, and product expertise. Whether the question is simple or urgent, programs have people available to help.
Help with SCRAM monitoring devices, software, alerts, notifications, and client activity questions.
Around the clock support for product questions, alert activity, equipment needs, and monitoring requests.
Assistance with real time, automated, and on demand reports for compliance and program visibility.
Support for equipment status, returns, maintenance, availability, and replacement requests.
Access to product training, certification resources, and role based learning for program teams.
Support for formal court reports, court related questions, and testimony assistance when needed.
EXPANDED SERVICE OPTIONS
Some programs need more monitoring center involvement than standard customer service provides. SCRAM Systems offers enhanced service levels that add defined alert investigation, live-agent outreach, officer notifications, closed-loop handling, and escalation based on program protocols.
Alert Investigation
Added review and resolution support for high-priority alerts.
Client Outreach
Live-agent calls for missed tests, low batteries, or location failures.
Officer Notifications
Outbound notifications based on program protocols and requested client information.
Closed-Loop Handling
Support for alert workflows from review through final resolution.
Escalation Support
Next-level notifications based on defined program procedures.
Add a deeper support for defined alert activity, helping programs review, investigate, and resolve high-priority alerts with added monitoring center involvement.
Alert Investigation
Added review and resolution support for high-priority alerts.
Add a deeper support for defined alert activity, helping programs review, investigate, and resolve high-priority alerts with added monitoring center involvement.
Join thousands of agencies nationwide that trust SCRAM for monitoring excellence.
Support That Stays With You
Support from people who understand the day to day agency realities.
Built Around Your Program
Solutions that fit your caseloads, policies, risk levels, and supervision goals.
Decision-Ready Data
See what’s happening, respond faster, and support better outcomes with data to act on.
